Common Queries

You Asked, We Answered

What is your return policy?

Due to the nature of the product all sales are final. If  there is a problem send an email to info@kissedbyshelz.co.uk or use the support page.

What are your shipping options?

We currently offer the following delivery option:

UK Standard Delivery: 3-5 working days – £2.00

International Standard Shipping  - 6-7 working days - £5.50

International Tracked and Signed - 5-7 working days - £11.00

I entered my shipping address incorrectly?

If you contact info@kissedbyshelz.co.uk before your order is dispatched then we can change it; however if your order has already been dispatched, we cannot change the shipping address and we cannot be held liable for undelivered orders. Most parcels with incorrect addresses will be returned to us, in which case they may be dispatched once a re-delivery fee is paid.

An item I want is out of stock, will it be restocked?

We aim to restock items once a week with the exception of our ‘Limited Edition’ items. Limited Edition items will be available in limited quantities, and once they are gone, they will not be restocked.

Can I use a discount code?

Yes you can. Simply enter your discount code at checkout to apply the promotion. Discount codes are limited to one use per user and cannot be used in conjunction with any other offers.

Are your products vegan?

YES! Absolutely! Kissed By Shelz uses vegan alternatives.